Refund policy

We want you to be happy with your purchase. If you change your mind, you can request a refund or return within 14 days of receiving your order.

Eligibility for Refund or Refund:
- You must notify us of your intention to return within 14 days of delivery.

- Items must be returned unused, in their original condition and packaging.

- A valid proof of purchase is required.

Important Information:
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

- Refunds will be issued to your original payment method within 14 days of receiving the returned item.

- We recommend using a tracked delivery service for returns, as we cannot be held responsible for items lost in transit.

This policy does not affect your statutory rights under UK consumer law, including your right to a refund for faulty or misdescribed goods.

To initiate a return, please contact us at returns@nylish.co.uk